ATT Internet Monopoloy

The following is what we have to go through in today's economically strangled marketplace

This letter of record is to note my attempts to return an AT&T modem/router back to the owner (AT&T).

When the modem was delivered by an agent in an AT&T van, I distinctly remember him peeling off the label that contains the serial number. The AT&T Agent remained in our driveway following the connection for about 20 minutes (apparently to handle all the paperwork required to finish the installation, which there was none except to connect power and the data lines which were already present).

Due to outrageous upstream censorship, redirecting, and banning of the sites I was interested in visiting (mostly Russian news sites), it has become of no use to me to have this "service" at my peril and cost, and is the reason for the return of AT&T equipment.

The instructions given by the AT&T phone agent was to simply carry the AT&T modem down to the UPS or FedEx store, and that they will handle everything to ensure the unit is shipped back properly to AT&T.

HOWEVER, due to the missing serial number sticker (which the agent removed when it was delivered here), the UPS Store is unable to return the unit as specified by AT&T (because there's no sticker to scan).

I am writing this in between my second and third phone attempt to get a fluidly fluent-in-English human AT&T operator because the first agent literally forgot sentence after sentence before I terminated the call; an hour later a second attempt was made but the agent hasn't a shred of mastered the grasp of the alphabet. This ploy clearly ought to be the liability of AT&T, the monopoly is outsourcing all "customer service" to a marginally English-speaking nation which acts as a phone-buffer to the loss of the consumers.

This phone buffer has cost me hours of life, two drives to the UPS store and now I'm about to make my third phone attempt to communicate with AT&T. (preferably someone that can understand my first three spellings of each piece of data required before the problem can be resolved).

So my somewhat frustrated and long-winded request is that AT&T please provide an English-speaking person from their department to please call me so that we can expedite the return of their mandated equipment.

Thank you for your time and consideration to the aforementioned.

Kenny Hendrick

2803 Troy Road

Springfield Ohio 45504

This letter is sent to AT&T and our Ohio State Attorney General.

It is with the hopes that our Attorney General might see the importance to allow our City/State to be allowed another Internet Provider for our allowed means of communications. As it is now, the once vibrant marketplace here has dwindled down to one or two choices for providers (which google shows to have the second to lowest citizen ratings next to courts of justice).

How can a variable means of communications be good for our Nation, it's inventors?

Competition would permit advancement in the area, as opposed to squelching all hopes for creative invention to a better end (in any area).

After sending this note to our Attorney General, an attempt to send to AT&T Failed.

Why Failure?

I'll let Mr. Google monopoly tell you:

Can I email AT&T?

ATT does not do customer support via email, no such email address exists.

How outrageous that a communications company does not permit us to communicate (by email or phone).

How is this not a profiteering racket?

Monopoly control of media and Programming holding capitalist scales

Springfield Ohio Post February, 2020

The following is copied for educational purposes and no profit or personal-gain is implied or realized - To the predator establishment, please cease and desist from malicious manipulation and censorship that borders racketeering and profiteering by aiding and abetting.This link leads to the actual authored document

"News about AT&T taking bribes has fastly flown around the web. As it has been reported, it all started in April 2012 and took action until September 2017 (sic:So we are told). During this period, a cyber-criminal from Pakistan offered bribes to some AT&T employers in exchange to getting the possibility to unlock iPhones and use them outside the company's network system. or install malware on the network.[1] All of this information was first provided by the United States Department of Justice that has accused the criminal from Pakistan guilty for his actions."

"According to the incrimination note, these two men have spent over $1 million to bribe AT&T. The action took place at the Mobility Customer Care call point in Washington:[3]"

"The main goal was to inject malware used to spy on the company's inner processes (sic: WHICH AFFECT AT&T VICIMIZED CUSTOMERS who never are recompensed for their losses)"

"Criminals renewed their bribing, but for different and even more malicious purposes. Now the crooks decided to convince the AT&T employees to take the money and let them install a piece of malware on AT&T's network."

"To achieve such goal, the criminals transfered $1 million in total. $428,500 from that million was transferred to just ONE worker from AT&T.[6]"

AT&T Insiders Bribed With Over $1 Million To Unlock 2 Million Phones And Hack Their Employer, DOJ Claims

A 34-year-old from Pakistan has been extradited from Hong Kong to the U.S., over allegations he bribed AT&T employees over five years to unlock more than 2 million phones. He was also accused of hacking into AT&T computer. It cost AT&T millions, while the insiders were paid more than $1 million in bribes, according to an indictment unsealed Monday.

Muhammad Fahd and his alleged co-conspirator Ghulam Jiwani were accused of paying as much as $420,000 to individual AT&T staff at a call center in Bothell, Washington, asking them to unlock phones tied to the AT&T network. At the same time, U.S. prosecutors claimed Fahd was helping people who were paying to unlock and escape AT&T; in some contracts in which cellphone cost has been reduced, AT&T requires customers remain on its network. Fahd would simply get a phone's IMEI number from a willing buyer and then ask the AT&T insiders to unlock their device.

But Muhammad's alleged fraud went further, the Department of Justice said, as he asked employees to install malware on AT&T computer so that he could study how the telecoms giant's internal processes worked. He then created malware that used AT&T employees passwords to get access to different computer so that he could do the unlocking himself, according to the indictment. Though AT&T investigators uncovered the unlocking malware in 2013 and the responsible insiders had departed, Fahd simply recruited others, the DOJ said.

Fahd also paid AT&T employees to install snooping hardware, malicious routers and rogue Wi-Fi access points in the building that again allowed for further access to supposedly protected computer, prosecutors claimed.

The defendant, whose legal counsel had not responded to a request for comment at the time of publication, was using a number of front companies as he approached AT&T employees in Boswell, according to the DOJ. He'd call or Facebook message them and when he'd convinced them to become part of the scheme, he'd tell them to open their own shell businesses so they could receive payment, according to the charges.

“This defendant thought he could safely run his bribery and hacking scheme from overseas, making millions of dollars while he induced young workers to choose greed over ethical conduct,” said U.S. attorney Brian Moran. “Now he will be held accountable for the fraud and the lives he has derailed.”

Jiwani, who the DOJ said is now deceased, was said to have been responsible for gathering the IMEI numbers and paying the bribes. He also travelled to the U.S. and Dubai to make bribe payments.

Fahd was arrested in Hong Kong on February 4, 2018, but only extradited to the U.S. on August 2, 2019. He faces up to 20 years in jail. Three co-conspirators have already pleaded guilty to accepting thousands of dollars to assist in the scheme.

An AT&T spokesperson said: "We have been working closely with law enforcement since this scheme was uncovered to bring these criminals to justice and are pleased with these developments." The telecoms giant was keen to stress the alleged criminal activity did not involve any improper access or compromise of customer information or affect its customers.

The conspiracy lasted from 2012 to 2017, but more could be uncovered, as the Secret Service continues to investigate.

How long should the Public majority be affected by the monopoly control over our persons, our property, our media, our programming, our laws, our polity, and more?

This page is being commenced as a means to document the wrongful affecting of lives belonging to the citizens.

The following evidence of wrong-doing by monopoly is not an isolated incident, but is widespread.

Monopoly plays the numbers game that they will take as they please without authorization, in light of the following it might behoove the citizenry to turn off the auto-pay feature in which the citizenry has been duped to trust monopolies with even their savings.

The numbers game occurs naturally, to which a few of the thousands will die before having the ability to contest monopoly's taking of their money, one or two may end up hospitalized and left without recourse to contest the taking of their money when wrongfully taken by the monopoly from their bank accounts.

Imagine having the glorious position of owning a monopoly, sending an erroneous bill to a few percent each month directed to a random selection of the citizenry, knowing that when the dust settles, your monopoly becomes the proud owner of un-earned profits.

Not only does my server not allow any other connections to the server other than the white listed cloudflare ip address, but also cloudflare is locked to deliver and receive only from my ip address. The point being, Since my server will only allow visitors that have been pre-screened by cloudflare and logs all accesses, this information narrows the blaming-field considerably. If the malicious activity is not of AT&T or it's employees, then at very minimum AT&T is complicit by the sheer fact of being a provable intermediary to the malicious access and attacks.

1.) In the first Paragraph the monopoly insinuates that I intended to pay off the ip provider for an amount of $160.88 (the remaining balance that the monopoly could not successfully deduct my auto-bill pay account). At no point did I ever authorize or condone the wrongful taking of my money for anything other than our agreed upon amount for service. And since there's an impossibility that AT&T can show that I've made nothing less than 100 calls to rectify their constantly failing service in just this year alone (January & February), then perhaps AT&T owe me as the yet unpaid tech service agent that is required to make the repeated calls, reboot the modem multiple times (sometimes multiple times each day).

2.) The second paragraph contains a threat of discontinued service via "suspension". And further stated are that I will need to pay even more if the termination occurs by paying another penalty fee on top of the amount that the monopoly is not warranted to receive.

3.) No address is contained anywhere on the email (as a matter of fact, attempting simply to respond to their email yields a dead-end with AT&T's server bothering to reply (that At&t will not be replying).

At this time I feel it needful to paste a couple of definitions from the dictionary here:

As seen below, multiple threats to terminate my service is what forces me to have to alter my life to respond (or else).

The following is the proof that AT&T has already received their modem (back in November 29, 2019)

The screenshot taken from Cloudflare's logs show that the tunnel between my server's connection and cloudflare have not been breached in the 24hour period THROUGH THE CLOUDFLARE TUNNEL.

ATT Internet Monopoly - Fiasco 2

Monopoly control of media and Programming holding capitalist scales

Springfield Ohio Post February, 2020